KJ Tiles
KJ is a tile retailer that supplies a vast variety of products and design services. They worked diligently to provide top-notch customer support, but their dependence on manual labor made it difficult for customers to have a reliable shopping experience.
The Company’s
Problem
Like many companies, KJ Tiles relied mostly on manual labor to get things done.Unfortunately, this made it difficult for them to keep their promises to their customers. With products and stocked tracked in excel sheets, customers never knew when to expect their deliveries—and staff members struggled to fulfill their needs. They needed smart inventory management with enhanced client support.
The Rooteam
Solution
Rooteam created an automated inventory system to help KJ staff access up-to-date information on stock and delivery and know exactly what needs to be done. Now, KJ Tiles operates in a thoroughly reactive environment: providing fast, accurate delivery-and best-in-class customer service.